NETC-FASTag

• It allows quick passage through the Toll Plaza.
• To avail benefit of cashless travel on Highways. As NETC-FASTag enables direct deduction of toll charges from the linked account.
• SMS alerts on all NETC-FASTag transactions.
• Online recharge facility of NETC-FASTag through UPI, Credit/Debit card, Net Banking.
• Enabling NETC-FASTag will saves both fuel and time
• KYC customers can recharge to a maximum of Rs.1,00,000/- whereas Non-KYC customers can recharge for Rs.10,000/-.

1. You can buy NETC-FASTag from any Branches of Bank of Maharashtra      Branch Locator
2. Visit fastag.bankofmaharashtra.in/Account/createnewuser to apply for a NETC-Fastag for your vehicle

* Terms & Conditions

1. Q. What are the documents required to apply for FASTag

   You need to carry original as well as copy of your KYC document. You need to submit the following documents along with the application for FASTag:
   • Registration Certificate (RC) of the vehicle.
   • Passport size photograph of the vehicle owner.
   • PAN card
   • Driving license
   • Valid Address Proof as per RBI guidelines

    

2. Q. What are charges of FASTag?

    

   Vehicle Class No.	Particulars	Tag Joining fees	Security Deposit	Minimum Balance
   4	Car/Jeep/Van	100	200	150
   4	Tata Ace and similar mini light commercial vehicle	100	200	150
   5	Light commercial Vechicle	100	300	150
   6	Bus 3 Axle Three Axle commercial vehicles	100	400	300
   6	Truck 3 Axle Three Axle commercial vehicles	100	500	300
   7	Bus 2 Axle/Minibus	100	400	300
   7	Truck 2-Axle	100	400	300
   12	4 to 6 axle	100	500	300
   15	7 or more Axle	100	500	300
   16	Heavy construction machinary(HCM)/Earth moving equipment (EME)	100	500	300

    

3. Q. What is validity of the FASTag?

   The validity of the FASTag is for 5 years and after purchasing, you need to recharge the FASTag as per your requirement.

    

4. Q. Can I use one FASTag for multiple vehicles?

   No, the FASTags issued are Vehicle specific. You cannot use one FASTag in multiple vehicles.

    

5. Q. Do I have multiple wallet account for multiple tags?

   All the tags purchased by you through Branch or other Bank channels will be mapped with one wallet account only based on unique Vehicle Number.
   Once you recharge the wallet, the amount can be used for payment of fees at Toll plazas for any number of vehicles mapped with the wallet.

    

6. Q. Do I need to use any specific lane at the toll plaza for FASTag?

   Yes, you will have to use the lanes demarcated as FASTag Lanes for FASTag users.

    

7. Q. How I will get know the charges levied by Toll Plazas?

   SMS will be delivered on your registered mobile number on each transactions at Toll Plazas.

    

8. Q. How to raise the complaint of any incorrect debit?

   Please call at NETC Call Centre number 1800 233 4526/1800 102 2636 to register your complaint and also can register your complaint at BOM branch or email mentioned in NETC customer care section.

    

9. Q. How will i get refund in case of Tag lost/Stolen?

   Please call at NETC Call Centre number 1800 233 4526/1800 102 2636 to block the tags or email mentioned in customer care section. The balance in the wallet will be refunded in the primary linked account.

    

10. Q. How will I get refund of my replaced FASTags?

    You old tags will be replaced by new tags and the balance in the wallet will be mapped with the new tag.

     

11. Q. How do we know whether my FASTag is active or not?

    Please call at NETC Call Centre number 1800 233 4526/1800 102 2636.

     

12. Q. What are charges applicable for recharge?

    There may be charges associated with recharging the FASTag account through different channels. There is no convenience fee on recharge through UPI & RuPay Debit card.

     

13. Q. Why are the rates different for different vehicle categories?

    Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use of a vehicle.

     

14. Q. What if I relocate to another city?

    FASTag will work on all the enabled toll plazas across the country. You are requested to update the current address at our branch.

     

15. Q. What if I sell/Transfer my car?

    In case you have sold or transferred your vehicle, please inform nearest branch and close the account. The balance, if any, will be transferred in the linked account.

     

16. Q. What is the normal distance between two adjacent Toll Plazas?

    As per the fees rules 2008,the spacing between two adjacent toll plazas should be 60 km.

     

17. Q. In case of harassment/misconduct/discourteous/rude behavior of toll collection staff what should we do?

    In case of such a scenario, a complaint is to be lodged with respective project directors at the Toll Plaza.Further the incident may be reported at etc.nodal@ihmcl.com or call on toll free number 1033

     

18. Q. Is there any minimum or maximum value for FASTag recharge/top-up?

    The minimum recharge amount varies based on vehicle class refer “charges mentioned above”. KYC customers can recharge maximum upto Rs.1,00,000 and Minimum KYC customers can recharge upto Rs.10,000/-

     

19. Q. Which are the roads where the tag can be used?

    FASTag is accepted at 600+ Toll plazas on National & State Highways across the country. You can see the list of plazas in the Active Toll Plazas section on < href="https://www.ihmcl.com" target="_blank">www.ihmcl.com website.

     

20. Q. What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag?

    A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases you can call at toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, you are suggested to recharge the tag whenever you get SMS of low balance. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

     

21. Q. FASTag doesn’t work even when all lanes display FASTag logo?

    In case FASTag is not acceptable at the toll plaza, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI for all road assistance to the highway user which includes FASTag as well.

     

22. Q. I was forced to pay by cash at the toll plaza, though I am having sufficient balance in FASTag?

    In case forcing to pay by cash though your account is having sufficient balance in FASTag. Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI for all road assistance to the highway user which includes FASTag as well.

     

23. Q. How return journey is calculated through FASTag?

    Return journey toll fare rules are configured at toll plaza acquiring bank system and acquiring bank is will calculate return journey benefit on the basis of plaza fare rules.

     

24. Q. What is my UPI ID for reloading of FASTag?

    UPI ID of FASTag is netc.vehicle registration number@mahb.

     

25. Q. What if I have recharged the FASTag but Money is not credited in my FASTag Account?

    In this scenario, you register the compliant with us. The amount will be refunded.

     

26. Q. If the customer care number (1033) is not working what is the alternate option?

    You can register complaint at email id nodal@ihmcl.com and connect to Bank’s customer care number.

     

27. Q. Why is there a 'security deposit'?

    Security deposit is taken to adjust the dues in case of default in payment.

     

28. Q. Is it necessary the Account Holder and the Vehicle owner should be same?

    FASTag is linked to the vehicle and any account can be link to it. The account holder should be in blood relationship of the vehicle owner.

     

29. Q. I got a new FASTag but when i have used for the first it’s says Blacklisted but i have sufficient balance in my wallet.

    A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases you can call at toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, you are suggested to recharge the tag whenever you get SMS of low balance. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

     

30. Q. I am not able to find my car in Vehicle class.

    There are 7 vehicle class, mentioned above. In case you are unable to locate. Please call at NETC customer care.

     

31. Q. How does one ensure that the tag has a minimum balance?

    1. You will receive SMS notification on low balance.
    2. You can log on to www.bankofmaharashtra.org/fastag to check your account balance.
    3. You call at NETC customer care number to know your balance.

     

You may lodge your queries and complaints in the below contact details

1. Bank of Maharashtra NETC Call Centre Program

   Name of Team	Contact Numbers	Email Ids
   NETC Customer Care	1800 233 4526 1800 102 2636	mahaconnect@mahabank.co.in
   Digital Banking team	020-2561 4486 020-2561 4252	digitalsupport@mahabank.co.in moumita.paul@mahabank.co.in

2. MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:
   • Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted
   • Plaza not accepting FASTag
   • Plaza not able to read the Tag
   • Plaza not supporting for monthly pass issuance
   • Any other applicable issue for FASTag