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RTGS (Real
Time Gross Settlement) and NEFT (National Electronic Funds Transfer)
The RTGS and NEFT facility has been made available
for customers to transfer fund from one Bank to another Bank at all
Branches of our Bank. The RTGS and NEFT funds transfer facility has
also been available for Internet Banking Customers of our Bank.
The timings for RTGS and NEFT transactions are as
given below:
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Particulars
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RTGS
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NEFT
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1) Customer Transactions
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9.00 AM to 4.30 PM from Monday to Friday
for settlement at RBI
9.00 AM to 1.30 PM on Saturday for
settlement at RBI
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9.00 AM to 7.00 PM from Monday to Friday
for settlement at RBI
9.00 AM to 1.00 PM on Saturday for
settlement at RBI
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2) Inter-Bank Transactions
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9.00 AM to 6.00 PM from Monday to Friday
for settlement at RBI
9.00 AM to 3.00 PM on Saturday for
settlement at RBI
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Note: The
settlement for NEFT transactions takes place every hour during time
window mentioned above.
The minimum amount for customer transactions
through RTGS is Rs.2 Lakhs while there is no amount restriction for NEFT
transactions. In RTGS both Customer and Inter-Bank transactions are
permitted whereas in NEFT only Customer transactions are permitted.
As per the RBI guidelines applicable from 1st January
2011, the funds transferred through RTGS, NEFT will be credited to
beneficiary account on only the basis of Beneficiary account number.
Therefore, the originator of transaction will have to ensure that the
correct Beneficiary Account number has been written in the Funds
Transfer Application Form.
The contact numbers for Customer grievances are
given below:
1)
Customer Facilitation Center
for NEFT: 022- 22695421/ 2269 7298
2)
Email Address of NEFT Cell -
sbmum_neft@mahabank.co.in
3)
RTGS Cell : 022- 22780324 /
22780325 / 22780305
4)
Email Address of RTGS Cell:
cmrtgs@mahabank.co.in
5)
Internet Banking Helpdesk
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Internet Banking Customer Care Helpdesk:
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SMS-based support : For Internet Banking Activation SMS
ACTV to
IN +91 9975494909 Call
For Other Internet Banking related assistance SMS
ASSIST to
IN +91 9975494909 Call
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Phone Numbers : 1800-233-1808 ;
1800-233-4526;
IN +91 2027008600 Call
- All India Toll free Numbers
IN +91 2025513808 Call
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Helpdesk Timing : Weekdays - 10.30 am to 5.30 pm
Saturday - 10.30 am to 2.30 pm
Helpdesk will not be available on Sundays and Public
Holidays
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eMail us @
:
mahaconnect@mahabank.co.in
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The Service Charges applicable w.e.f. 15/11/2010
for RTGS and NEFT transactions are given below

The facility of NEFT Bulk Transactions (e.g. Salary
of Employees) has been made available at Branches for Corporate
Customers. The Corporate customers can approach the Branch Manager’s for
availing the facility.
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