Declarations - professional, efficient, courteous

To provide professional, efficient, courteous, diligent and speedy services in the matter of retail lending.
Not to discriminate on the basis of religion, caste, sex, descent or any of them.
To be fair and honest in advertisement and marketing of Loan Products
To provide customers with accurate and timely disclosure of terms, costs, rights and liabilities as regards loan transactions.
If sought, to provide such assistance or advise to customers applying for loans
To attempt in good faith to resolve any disputes or differences with customers by setting up complaint redressal cells within the organisation.
To comply with all the regulatory requirements in good faith.
To spread general awareness about potential risks in contracting loans and encourage customers to take independent financial advice and not act only on representation from the bank.